Kudos FAQs

KudosTelco Customer Service Center - Frequently Asked Questions (FAQs)

Account Management

Q1: How do I create a KudosTelco account?
A: To create an account, visit our website or download the KudosTelco app. Click on 'Sign Up', fill in the required details, and follow the on-screen instructions.

Q2: What do I do if I forget my account password?
A: If you forget your password, click 'Forgot Password' on the login page, enter your registered email or phone number, and follow the instructions to reset your password.

Billing and Payments

Q3: How can I view and pay my KudosTelco bill?
A: Bills can be viewed and paid through the KudosTelco app, our website, or by visiting any of our service centers. You can pay using credit/debit cards, net banking, or mobile wallets.

Q4: What should I do if I see incorrect charges on my bill?
A: If you notice any discrepancies, contact our customer service immediately through the app, website, or by calling our helpline. Provide details of the incorrect charges for a swift resolution.

Network and Coverage

Q5: How can I check network coverage in my area?
A: Visit the 'Coverage Map' section on our website or app. Enter your location to see detailed network coverage, including 4G/5G availability.

Q6: What should I do if I’m experiencing poor network connectivity?
A: Report the issue through our app or call our customer service. Provide details like your location and the nature of the connectivity issue.

Plans and Services

Q7: How do I choose the right plan for my needs?
A: Explore our range of plans on the KudosTelco app or website. Filter plans based on your data, call, and international roaming needs. Our virtual assistant can also help recommend plans.

Q8: How can I change my current plan?
A: Change your plan easily through the KudosTelco app or website. Go to 'My Plan', select 'Change Plan', and choose the plan you wish to switch to.

Technical Support

Q9: How do I troubleshoot issues with my mobile device?
A: For basic troubleshooting, visit the 'Support' section on our website or app. For more complex issues, contact our technical support team.

Q10: What to do if my SIM card is not working?
A: Ensure your device is compatible and the SIM is inserted correctly. If the problem persists, visit a KudosTelco service center or contact customer support for a replacement.

Additional Services

Q11: How can I avail of international roaming?
A: Activate international roaming through the KudosTelco app or website before traveling. Choose a roaming plan that suits your needs.

Q12: Does KudosTelco offer family plans?
A: Yes, we offer various family plans. Visit our website or app for more details on shared data, call, and SMS benefits for family members.

Feedback and Complaints

Q13: How can I provide feedback or file a complaint?
A: Feedback and complaints can be submitted through our app, website, or by contacting our customer service. We strive to address all concerns promptly.